I am often asked by customers how vCloud Automation Center integrates with Service Now. From an integration and workflow perspective, vCAC extends to ServiceNow just like any other ITIL or CMDB type systems. For example, a customer could have BMC Remedy, HP CMDB or even a home grow system and our method is the same. The request starts in the vCAC request portal and then vCAC uses the Meta Data it collects to update a service now request, service ticket or Configuration item.
The following shows a typical customer example of how vCAC uses call out’s to temporarily pause the machine build workflow to send or receive data from the Servicenow site.