Service Now CMDB Integration in 30 Minutes

In this article, I’ll show you how you can quickly perform an integration between VCAC and Service Now for the purposes of creating and updating CIs in the CMDB for VM machine instances. I’m using the VCO/VCAC plugin for this integration, instead of the previously used VCAC Designer (no longer Continue reading

How vCAC integrates with Service Now

I am often asked by customers how vCloud Automation Center integrates with Service Now. From an integration and workflow perspective, vCAC extends to ServiceNow just like any other ITIL or CMDB type systems. For example, a customer could have BMC Remedy, HP CMDB or even a home grow system and Continue reading